Returns & refund policy
Returns and refunds. You cannot return perishable or opened/partly used items to us. If you wish to return other items (eg a tin of olives) for any reason other than it not being of satisfactory quality, you may do so at your own expense. We will process the refund within 10 days after we have received the product in the same condition in which you received it. In this case, we will refund the price of the product in full, excluding the shipping costs. You have a legal obligation to take reasonable care of the product whilst it is in your possession. If you fail to comply with this obligation, and/or the product when returned to us is not in the same condition as it was when sent to you, we may have a right of action against you for compensation and may withhold part of your refund. You will also be responsible for the possible risk of loss or damage to the product incurred during the transit back to us. We recommend that you send the product back to us by recorded delivery and that you have sufficient insurance to cover the value of the product returned. If the product fails to be returned to us, we cannot refund any payment made.