ServiceDestinationSpeedCharge

Click & Collect

 Henfield, BN5 9BJ

 Designated date

Free

Standard Next Day (or Nominated Day)

All mainland postcodes in England, Wales and parts of Scotland (excluding the Highlands, Islands and Northern Ireland)

Next working day. Delivery slots advised by email

Free shipping for orders over £40 and up to 20kg. £1/kg thereafter

Next-Working-Day

All mainland postcodes in England, Wales and parts of Scotland (excluding the Highlands, Islands and Northern Ireland)

Next working day. Delivery slots advised by email

£4.50 up to 20kg. £1/kg thereafter

Next-Working-Day AM

All mainland postcodes in England, Wales and parts of Scotland (excluding the Highlands, Islands and Northern Ireland)

Next working day. Delivery slots advised by email

£9.99 up to 20kg

Saturday Delivery

All mainland postcodes in England, Wales and parts of Scotland (excluding the Highlands, Islands and Northern Ireland)

Next working day. Delivery slots advised by email

£17.99 up to 15kg

Off-Mainland Courier    

Isle of Man

Next working day. Delivery slots advised by email

£30 up to 5kg. £4/kg thereafter

Isle of Wight

Next working day. Delivery slots advised by email

 £17 up to 10kg. £1/kg thereafter

Scottish Highlands/Mainlands/Borders - Ambient products only

 1-3 working days

 £15.99 up to 10 Kg. £1/kg thereafter

Northern Ireland - Ambient products only

 1-3 working days

  £15.99 up to 10 Kg. £1/kg thereafter

Channel Islands (Jersey & Guernsey) - Ambient products only

2-5 working days

 £31.50 up to 5kg. £4/kg thereafter

*Rates include VAT

IMPORTANT

We only distribute to the UK and do not accept orders to be shipped outside the United Kingdom. All deliveries are subject to the delivery terms and conditions set out below.

You need to order before 2:00pm Monday to Thursday to get a next day delivery please note this is NOT a guaranteed service. Small delays may occur during periods of high demand. To avoid orders sitting in the courier’s depot over the weekend, we do not ship orders on Fridays or weekends.

We use dry ice and thermal packaging to keep your food products cold in transit and use extra dry ice during warm weather. Your order leaves us at 5pm and arrives the following day (normally before 5.00pm). Less than 1% of our deliveries arrive a day late. Orders are well packaged and can cope with such a delay.  You must be able to accept a day-late delivery - see our Terms & Conditions. If your order has not arrived by 4pm on your chosen delivery day, please call us. We will chase it on your behalf.

All our parcels require a signature and parcels containing alcohol must be signed for by someone over 18 years of age. Please note that if you are not able to accept the parcel you will need to collect this from your local depot or reschedule the delivery for following day.

Your parcel will be delivered by APC Overnight and will require a signature on delivery. If you have provided a contact mobile phone number and or email address, then APC Overnight will text or email you to advise you of your delivery slot where your item should arrive with you.

If the time slot for delivery does not suit then you will have the option to have it delivered to a neighbour or select an alternative delivery day or collect it from your local depot.

APC Overnight will attempt to deliver to you the next working day. If no-one is in at your registered address or if the courier cannot gain access to blocks of flats etc then they will try and make the delivery to a neighbour. If this is unsuccessful the driver should leave a card with instructions to contact APC Overnight.

Regardless of whether a card is left or not these terms and conditions still apply - we cannot be held responsible for individual driver performance. You will know from us when to expect the delivery so please take action if things do not arrive on schedule.

Once a delivery has been attempted but has been unsuccessful, APC Overnight will hold the parcel at their depot for 4 working days and await YOU to get in touch with them to arrange YOU collecting the parcel from your local depot.

If you have not contacted them and collected within the 4 day period then they will return the parcel to us. Once this has happened if you require the item to be re-delivered then you will be required to pay the original carriage fee again for re-delivery.

If you choose at this point that you no longer want the item and you would like a refund then we will refund you the cost of the item, less the original carriage fee paid to us and less the £20 return to sender fee that we will have been charged by the courier.

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